July 2026

Post by Cath, Senior User Researcher, Welsh Revenue Authority

How do you design a registration service in a way that makes sense to a hotel manager, a campsite provider and a holiday let owner all at the same time? That was the challenge we set ourselves when redesigning the ‘about the accommodation’ section of the new visitor accommodation registration service.

This section is where providers tell us what their accommodation is called, what kind of accommodation they offer, how many units they have, whether those units are named, the maximum number of guests they can host, and when they are available for bookings.

To make sure we got this right, we spoke to a broad mix of accommodation providers in Wales, including self-catering hosts, campsite and glampsite operators, hotel and hostel managers, and festival organisers.

Post by Gareth, Registration Lead, Welsh Revenue Authority

In April 2026, our visitor accommodation registration service went through a Digital Service Assessment. It was carried out by Digital Public Services Wales (DPSW), who checked how we’re performing against the 12 points of the Digital Service Standard for Wales. Here’s what we found out.